Shipping Policy

Last updated: June 29, 2025

Imperial Craft of India – Shipping Policy

Primary Couriers: DHL & FedEx
- Transit Time: Approximately 10 business days to most destinations.
- Tracking: Real‑time tracking provided upon dispatch.
Alternate Carrier: India Post
- Used when DHL/FedEx cannot service your area.
- Transit times vary by destination.

Oversized Parcels (Over 48″ Diameter):
- Sea Cargo: Delivered to the nearest seaport specified by the buyer.
- Transit Time: 6–8 weeks from dispatch.
- Port‑to‑Door:
  - Buyer arranges inland delivery from seaport, or
  - We can handle door delivery for an additional fee—email support@imperialcraftofindia.com with your full address and chosen seaport for a quote.
PO Boxes & Restricted Destinations:
- Deliveries to PO Boxes are not accepted.
- Russia & Brazil: Shipments require a firm or business name—we cannot ship to individual names.

By Air (≤ 48″ Diameter):
- Corrugated and PVC box, reinforced with bubble wrap and foam sheets.
By Sea (> 48″ Diameter):
- Wrapped in wood wool, secured with rope, covered in jute cloth, and encased in a sturdy wooden crate.

All shipments are fully insured against loss and damage.
Packaging Quality: We use professional-grade materials to minimize transit risk.
Insurance Claims: In the unlikely event of damage in transit, follow our Return & Refund Policy for claim procedures.

Customs Clearance: Subject to your country's import regulations.
Duties & Taxes:
- Payable by the customer upon delivery.
- We are not responsible for customs delays or fees.
- Advice: Contact your local customs office for an estimate of import charges before ordering.