Return & Refund Policy
Last updated: June 29, 2025
Imperial Craft of India – Return & Refund Policy
1. Eligibility for Returns
- Timeframe: Requests must be made within 7 calendar days of delivery.
- Condition: Products must be returned unused, in their original packaging, with all tags and accessories.
- Return Shipping: Buyer pays return shipping. Please use a trackable courier and insure your shipment—Imperial Craft of India is not liable for lost or damaged returns.
2. How to Initiate a Return
- Email Support: Send your order number, reason for return, and photos (if applicable) to support@imperialcraftofindia.com within 7 days of delivery.
- Receive RMA: We will reply with a Return Merchandise Authorization (RMA) and shipping instructions.
- Ship the Item: Affix the RMA clearly on the package and send via your chosen courier.
- Inspection & Confirmation: Once we receive and inspect the item, you will be notified and your refund will be processed.
3. Cancellations (Pre‑Dispatch)
- Timing: Orders may be canceled in full before dispatch.
- Process: Email support@imperialcraftofindia.com with your order number.
- Refund: Full amount refunded within 5–10 working days of cancellation confirmation.
4. Refund Processing
- Method: Refunds are issued via Bank NEFT/RTGS or PayPal, matching your original payment method.
- Timeline: Expect 5–10 working days from our approval of your return.
5. Damaged or Defective Items
If your item arrives damaged or is found defective within 7 days:
- Document Damage:
- Photograph the external packaging before opening.
- Photograph the damaged item immediately.
- Notify Support & Carrier:
- Email support@imperialcraftofindia.com with your order number, damage details, and photos.
- Notify the shipping carrier (FedEx, DHL, etc.) per their damage‑claim process.
- Claim Handling:
- We will file an insurance claim on your behalf.
- If additional information is required, we will request it promptly.
- Resolution Options:
- Replacement: A new item shipped at no charge.
- Full Refund: Issued upon claim approval.
Note: Damage claims must be submitted within 3 calendar days of delivery. Claims beyond this period cannot be honored.
Contact & Support
- Email (All Inquiries – Returns, Claims & Cancellations): support@imperialcraftofindia.com
- Phone: +91 9259418994
- Business Hours: Mon–Sun, 10 AM–6 PM IST
For assistance or status updates, please reach out—our team is here to ensure your satisfaction!