Return & Refund Policy

Imperial Craft of India – Return & Refund Policy

1. Eligibility for Returns

• Timeframe: Requests must be made within 7 calendar days of delivery.
• Condition: Products must be returned unused, in their original packaging, with all tags and accessories.
• Return Shipping: Buyer pays return shipping. Please use a trackable courier and insure your shipment—Imperial Craft of India is not liable for lost or damaged returns.

2. How to Initiate a Return

1. Email Support: Send your order number, reason for return, and photos (if applicable) to support@imperialcraftofindia.com within 7 days of delivery.
2. Receive RMA: We will reply with a Return Merchandise Authorization (RMA) and shipping instructions.
3. Ship the Item: Affix the RMA clearly on the package and send via your chosen courier.
4. Inspection & Confirmation: Once we receive and inspect the item, you will be notified and your refund will be processed.

3. Cancellations (Pre‑Dispatch)

• Timing: Orders may be canceled in full before dispatch.
• Process: Email support@imperialcraftofindia.com with your order number.
• Refund: Full amount refunded within 5–10 working days of cancellation confirmation.

4. Refund Processing

• Method: Refunds are issued via Bank NEFT/RTGS or PayPal, matching your original payment method.
• Timeline: Expect 5–10 working days from our approval of your return.

5. Damaged or Defective Items

If your item arrives damaged or is found defective within 7 days:

1. Document Damage:
   • Photograph the external packaging before opening.
   • Photograph the damaged item immediately.
2. Notify Support & Carrier:
   • Email support@imperialcraftofindia.com with your order number, damage details, and photos.
   • Notify the shipping carrier (FedEx, DHL, etc.) per their damage‑claim process.
3. Claim Handling:
   • We will file an insurance claim on your behalf.
   • If additional information is required, we will request it promptly.
4. Resolution Options:
   • Replacement: A new item shipped at no charge.
   • Full Refund: Issued upon claim approval.

Contact & Support

• Email (All Inquiries – Returns, Claims & Cancellations): support@imperialcraftofindia.com
• Phone: +91 9259418994
• Business Hours: Mon–Sun, 10 AM–6 PM IST

For assistance or status updates, please reach out—our team is here to ensure your satisfaction!