Shipping Policy

Imperial Craft of India – Shipping Policy

1. Shipping Methods & Partners

• Primary Couriers: DHL & FedEx
  • Transit Time: Approximately 10 business days to most destinations.
  • Tracking: Real‑time tracking provided upon dispatch.
• Alternate Carrier: India Post
  • Used when DHL/FedEx cannot service your area.
  • Transit times vary by destination.

2. Special‑Case Shipments

• Oversized Parcels (Over 48″ Diameter):
  • Sea Cargo: Delivered to the nearest seaport specified by the buyer.
  • Transit Time: 6–8 weeks from dispatch.
  • Port‑to‑Door:
    • Buyer arranges inland delivery from seaport, or
    • We can handle door delivery for an additional fee—email support@imperialcraftofindia.com with your full address and chosen seaport for a quote.
• PO Boxes & Restricted Destinations:
  • Deliveries to PO Boxes are not accepted.
  • Russia & Brazil: Shipments require a firm or business name—we cannot ship to individual names.

3. Packaging Standards

• By Air (≤ 48″ Diameter):
  • Corrugated and PVC box, reinforced with bubble wrap and foam sheets.
• By Sea (> 48″ Diameter):
  • Wrapped in wood wool, secured with rope, covered in jute cloth, and encased in a sturdy wooden crate.

4. Insurance & Liability

• All shipments are fully insured against loss and damage.
• Packaging Quality: We use professional-grade materials to minimize transit risk.
• Insurance Claims: In the unlikely event of damage in transit, follow our Return & Refund Policy for claim procedures.

5. Customs, Duties & Taxes

• Customs Clearance: Subject to your country's import regulations.
• Duties & Taxes:
  • Payable by the customer upon delivery.
  • We are not responsible for customs delays or fees.
  • Advice: Contact your local customs office for an estimate of import charges before ordering.

Contact & Support

• Email: support@imperialcraftofindia.com
• Phone: +91 9259418994
• Business Hours: Mon–Sun, 10 AM–6 PM IST